Important Update Regarding UnitedHealthcare Coverage

We want to inform you of an important change regarding our participation with UnitedHealthcare (UHC). Despite almost a year of attempted good-faith negotiations, UnitedHealthcare (UHC) has refused to agree to fair reimbursement rates that adequately covers the rising costs of healthcare and allows us to continue providing high-quality care. As a result, our contract with UHC has ended, and ORA Surgery Center is now out-of-network with UnitedHealthcare effective October 1, 2025.

This decision was not made lightly. We entered negotiations with one goal: to continue providing you with excellent care, while ensuring that we are reimbursed fairly for the services we deliver. We deeply regret the impact this decision by UnitedHealthcare may have on our patients, but we cannot continue to accept rates that do not cover the costs of providing care.

What’s Happening

ORA Surgery Center has been in ongoing negotiations with UnitedHealthcare (UHC) to update reimbursement rates that reflect the rising costs of delivering care. Unfortunately, UHC has not agreed to necessary adjustments, and the current rates are no longer sustainable for our practice.

If an agreement is not reached, ORA Surgery Center may become out-of-network with UnitedHealthcare effective October 1, 2025.

What This Means for You

We understand that this news may be concerning, especially if you rely on UHC for your healthcare coverage. Our priority is to ensure continuity of care and minimize disruption to your treatment.

Now that ORA Surgery Center is out-of-network:

• We will help you understand your options for continuing care with us.
• We will assist you in identifying alternative in-network providers if needed.
• We will continue to advocate for a resolution that keeps us in-network with UHC.
• We remain committed to continuing all patient care. For those with upcoming surgeries, our team will be reaching out by phone prior to your scheduled procedure to discuss your options and ensure you are fully informed.

How You Can Help

Your voice matters. Here are two ways you can support continued access to care at ORA Surgery Center:

• Contact UHC Member Services
  Call the number on your insurance card and let them know you want ORA Surgery Center reinstated as an in-network provider.
  UnitedHealthcare Member Services: 1-800-711-4555
• File a Complaint with the Iowa Insurance Division
  Share your concerns with the state insurance department.
  File a complaint here – https://iid.iowa.gov/consumers/filing-complaints/how-do-i-consumer-complaints

We’re Here for You

ORA Surgery Center remains committed to reaching a fair agreement with UnitedHealthcare. We will keep you informed of any updates and are here to support you through this transition.
Your health and well-being remain our highest priority.